Privacy Policy

Information We Collect

We collect information you choose to provide, including your name, email address, phone number, pickup and destination details, travel date, passenger count, pet or luggage details, route preferences, and any other information you include in a message or booking request.

We may also collect payment and transaction information through a payment processor. We do not store full payment card numbers on our website. Like most websites, our hosting/database provider may process technical information such as IP address, browser type, device information, pages viewed, date and time of access, and security logs. We may use a privacy-focused analytics provider to understand site traffic and improve the website.

How We Use Information

• To respond to quote requests and booking inquiries.
• To provide, confirm, schedule, and support rides.
• To process payments and maintain transaction records.
• To communicate about availability, route details, changes, and customer service.
• To operate, protect, troubleshoot, and improve the website and service.
• To comply with legal, insurance, tax, safety, and recordkeeping obligations.

How We Share Information

We share personal information only as needed to run the business, provide the service, protect our rights, and comply with law. This may include sharing information with drivers or operations personnel assigned to your ride, a payment processor, a hosting/database provider, a privacy-focused analytics provider, communication tools, professional advisors, insurers, and government or legal authorities when required.

We do not sell personal information. We also do not use personal information for targeted advertising as part of the current website experience.

Cookies and Analytics

The website may use limited cookies, local storage, server logs, or similar technologies for security, performance, basic functionality, and privacy-focused analytics. You can usually set your browser to block or delete cookies, but some site features may not work as intended.

Retention and Security

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including customer service, accounting, legal compliance, safety, dispute resolution, and business records. We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, but no website, network, or storage system can be guaranteed completely secure.

Your Privacy Choices

You may contact us to request access to, correction of, deletion of, or a copy of personal information you provided to us. Depending on your location and applicable law, you may also have rights to opt out of certain uses of personal information. We will respond to privacy requests as required by applicable law and may need to verify your identity before acting on a request.

Children

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it as appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above shows when the current version took effect. Continued use of the website or service after an update means the updated policy applies going forward.

Contact

For privacy questions or requests, contact Long-Distance Car Service at hello@longdistancecarservice.com.